Irrespective of industry, it is widely recognised that Services are the main way that organisations create and sustain value for themselves and their customers. In the majority of cases, these services are IT-enabled and dependant, which means there is substantial benefit for businesses in creating, expanding and improving their IT service management capability. At its heart, IT Service Management (ITSM) is the ability of an organisation to provide value through the effective delivery of IT-enabled business services.

Many organisations face difficulties with maintaining customer value through the alignment of business processes and activities. They also face challenges ensuring their offerings remain relevant and successful, which is why organisations choose to embark on transformation change programmes to exploit these available opportunities and mitigate business risk.

At LHC we can help.

At Lyons House Consulting we provide the people, processes, tools and knowledge to ensure your services remain relevant and successful.

We work in partnership with our clients to help them balance the need for stability and operational agility. We can help organisations integrate their IT with other organisational capabilities, break down silos, and lead the development of high performance cross-functional teams that work more effectively and efficiently.

Irrespective of business size, shape, complexity or geographical location, here at LHC we believe we have something to offer all businesses.

ITSM Services

  • ITSM Strategy and Planning
  • ITSM Assessments
  • ITSM Design and Implementation
  • ITSM Coaching & Mentoring
  • ITSM Tooling selection
  • ITSM Process Design, Implementation and Improvement
  • ITSM Training needs assessments
  • ITSM Resource recruitment
  • Bespoke ITSM Research
  • Service Improvement initiatives
  • IT Service Desk – Design & Implementation

If you’d like to know more, please get in touch.