What is the importance of having good Customer Service Management (CSM)?
Customer Service Management, is a term that refers to practices, strategies, and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth. In essence, customer service management is any tool or technique used to gather customer data, and to provide a better user client experience. This means that customer service management can take many different forms, but that it all has one very simple goal: to make the customer happy.
At LHC we can help.
In order to successfully implement effective Customer Service Management into an organisation, it is essential that customer value is understood and maintained, and that the organisation recognises and acts to grow new capabilities and enhance existing internal processes and skills to meet future customer requirements and expectations.
At Lyons House Consulting we provide the people, processes, tools and knowledge to ensure your services remain relevant and successful.
Irrespective of business size, shape, complexity or geographical location, here at LHC we believe we have something to offer all businesses.
- CSM Strategy and Planning
- CSM Assessments
- CSM Design and Implementation
- CSM Coaching & Mentoring
- CSM Tooling selection
- CSM Process Design, Implementation and Improvement
- CSM Training needs assessments
- CSM Resource recruitment
- Bespoke CSM Research
- Service Improvement initiatives
- Customer Service/Help Desk Design and Implementation
If you’d like to know more, please get in touch.